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Terms and conditions

PlanYourMove general conditions of use


Company name: PlanYourMove SA

Headquarters: EPFL Innovation Park E Building, 1015 Lausanne

Swiss commercial register number: CHE-348.027.803

Customer service email:


  • Moving assistance: the step-by-step process for all moving procedures, personalized according to the responses of the Registered User and offering advice, services, checklists, reminders;
  • User account: the personal account created on the Site by a registered User and allowing the latter access to the Services;
  • General conditions of use: these general conditions of use or Terms of Use of PlanYourMove;
  • Content: software, photos, videos, texts, graphics, music, sounds, creative suggestions, messages, comments, reactions, ideas, notes, drawings, articles and other documents (non-exhaustive list) that the Site or the Services can / can contain ;
  • Personal data: all information relating to an identified or identifiable person (art. 3 letter a of the Federal Law on Data Protection; LPD; RS 235.1);
  • Partners: companies with which we have a partnership in order to offer our Services and / or offer their Services through our Site and / or advertising partnerships;
  • Parties: PlanYourMove SA and the Users;
  • PlanYourMove SA: the company operating the Site and the Services;
  • Us: a term also designating PlanYourMove SA
  • PlanYourMove: another designation of PlanYourMove SA concerning the Site and the Services offered in these T & Cs;
  • Confidentiality policy: the document providing information on the nature of the Personal Data collected by PlanYourMove and their purposes of use;
  • User Profile: the User Account interface allowing a Registered User to add, modify or correct information concerning him;
  • Intellectual property: intellectual property rights, including copyrights, registered designs, rights to models and designs, rights to patents, rights relating to databases, trademarks, trade secrets , know-how or any other property right or industrial right, whether registered or not;
  • Services: all the services and functionalities (tools, application and characteristics) made available by the Site after registration;
  • Site: the site, and / or the WebApp;
  • User: any person accessing and browsing the Site;
  • Registered user: any person accessing and browsing the Site and having a personalized User Account allowing him to access all of the Services;
  • You: a term for any User or Registered User;
  • WebApp: the WebApp


These general conditions of use (hereinafter: the “T & Cs”) apply to your use of the website and / or the WebApp (hereinafter collectively or individually: the “Site”) operated by PlanYourMove SA (hereinafter also: “us” or “PlanYourMove”) as well as to all services and functionalities (hereinafter jointly the “Services”) offered on the Site.


By using the Site, you fully understand and accept these T & Cs.

We reserve the right, at our sole discretion, to amend all or part of these T & Cs at any time. In the event of modification of these T & Cs, your consent with the changes made will be requested from you from the first use of the Site since the modification either by email or by a message on the Site at our discretion. In case of refusal, you will no longer be able to use the Site.


You do not need to become a Registered User to access the website. However, if you do not register, some of the Services offered on the Site will not be accessible to you and you will only be able to view the public part of the Site, including the home page and the blog. You will therefore not be able to benefit from the features listed in art. 5, nor use the Moving Assistance.

However, you must comply with both these T & Cs and the Privacy Policy applicable to you.

You do, however, need to become a Registered User in order to access the WebApp.

We do not charge you a fee for becoming a Registered User of the Site and for using our Services.

If you choose to become a Registered User of the Site, you agree to provide us with true, accurate and complete information about yourself, to maintain and update this data and to keep it accurate, failing which PlanYourMove cannot guarantee optimal use of its Site and access to its Services (article 8 below).

In the event of non-acceptance, the Privacy Policy without sharing Personal Data with third parties is applicable and will be sent to you by email. If the latter is refused, you will no longer be able to access the PlanYourMove Site and Services and your profile and all Data concerning you will be erased, subject to a legitimate interest of PlanYourMove.


By becoming a registered User of the Site and by creating a User Account, you can obtain Moving Assistance throughout the process of your move. The Site guides you according to the answers you give and offers you advice, services, checklists and reminders (in the form of notifications on the Site or by email).

The Site allows you to organize your move, in particular through the following services:

  • constitution of a complete and personalized moving checklist by answering questions;
  • help to put together your tenant file;
  • help to terminate a lease;
  • help finding a rental bond provider;
  • help planning a move;
  • help in finding a removal provider;
  • help finding a cleaning service provider;
  • help finding a storage provider;
  • help in finding a transport provider;
  • help finding insurance providers ;
  • help to ask for offers (telecoms, insurance);
  • help to announce a change of address.


To become a Registered User of the Site, you must create a User Account using your email (username), password and mobile phone number for security validation (double authentication).

If you are a Registered User of the Site, you are entirely responsible for maintaining the confidentiality of your password and your User Account information. You agree to notify us immediately of any known or suspected unauthorized use of your User Account, or any known or suspected breach of security, including loss, theft or unauthorized disclosure of your password. . You are fully responsible for all activities that take place under your User Account.


If you do not comply with the T & Cs at all times, we reserve the right to suspend or deactivate your User Account without notice and without any compensation whatsoever being demanded.

You can also deactivate your User Account, at any time, by requesting the deletion of your data by a request sent by registered mail to PlanYourMove SA Bâtiment EPFL Innovation Park E, 1015 Lausanne.


You acknowledge that you are solely responsible for all postings that you post, email or otherwise transmit to or by using the Site, including but not limited to your User Profile information. We do not control any postings posted, emailed or otherwise transmitted to the Site by third parties and, as such, we do not warrant the accuracy, integrity or quality of such postings. Under no circumstances will we be held responsible in any way whatsoever for postings (with the exception of the content we have produced), including but not limited to errors or omissions in postings or loss or damage of any kind. whether arising from the use of posted postings, transmitted by email or otherwise accessible through the Site.

You agree not to use the Site (including the Services offered on this Site) to: (a) upload, post, email or otherwise transmit any posting or other material, including but not limited to, unlawful, threatening, abusive, harassing, obscene, invasive of privacy or honor of others, hateful or of a racial or ethnic nature; (b) impersonate any person or entity, including but not limited to any user of this Site, a director, officer, employee, shareholder, agent or representative of PlanYourMove or any other person or entity, or make a false statement or misrepresentation of your affiliation with PlanYourMove, or any other person or entity; (c) upload, post, email or otherwise transmit any posting or other material that does not belong to you, or that you do not have the right to upload, display, send by email or otherwise transmit under any law or contractual relationship; (d) upload, post, email or otherwise transmit any posting or other material containing computer viruses or any other computer code, file or program designed to interrupt, destroy or limit the operation of the Site or any software or computer hardware or telecommunications equipment (including, but not limited to, Trojan horses, worms or in any other way conveying malicious code); (e) intentionally or unintentionally violate any applicable national, cantonal or international law; (f) stalk or otherwise harass another user of this Site; (g) solicit, collect or display Personal Data or attempt to solicit, collect or display Personal Data about other Users or Registered Users of the Site (including usernames or passwords) or any other third party; (h) access or attempt to access the User Account of another registered User without their consent.

Legal proceedings (civil and / or criminal) may be initiated in the event of violation of these prohibitions.


You guarantee that you are the owner or validly hold in another capacity (for example, license) all the rights relating to your messages and the Content that you transmit to the Site (intellectual property rights) and that each person who could be represented in the images, photos and / or videos contained in your messages (if applicable) has expressly consented to the use of these images, photos and / or videos (image rights). You agree that we can fix, distribute, reproduce, translate, adapt, display and communicate to our Swiss Partners, by any useful means and on any media, any message / image that you have made available on the Site, at for commercial purposes insofar as the Applicable privacy policy provides for this. This consent, granted without financial compensation, is valid for Switzerland and without time limit. The list of Partners to whom data has been transmitted can be requested at any time by registered mail or by email to This consent is revocable at any time by sending a registered letter to PlanYourMove SA; however, you understand and take note that the damage caused by a possible withdrawal of consent formed at an inopportune time (for example if an advertising project has already been set up) may give rise to a claim for compensation from PlanYourMove.


You agree not to use any process allowing to access, acquire, copy or control all or part of the Site (in particular but not exclusively robots, “page scrape”, “deep linking” or any other process or application that can be used for these purposes). You also agree not to reverse engineer, disassemble, decompile or alter in any way the Site or its Services, attempt to do so or provide assistance to a third party. this effect. You further agree not to remove or attempt to remove, or render partially or totally inoperative the technical protection devices of the courses and the integrated content (in particular but not exclusively any watermarks and blocking of selections). Finally, you refrain from performing or attempting to perform any maneuver that is not provided for by the Site, its interface and its Services or from exploiting or attempting to exploit a security vulnerability that it has identified. Legal proceedings (civil and / or criminal) can be initiated in the event of violation of these prohibitions.

Unless otherwise indicated, we grant you a free, non-exclusive, non-transferable, time-limited right at PlanYourMove’s sole discretion, to use and display the Site and the material it contains for your personal use and not commercial, provided that you fully comply with the legal provisions, the Privacy policy and these T & Cs. You acknowledge that the Site may contain, in particular, but not exclusively, information, software, photos, videos, texts, graphics, music, sounds, creative suggestions, messages, comments, reactions, ideas, notes, drawings, articles and other documents (collectively, the “Content”) which are protected in particular by the federal law on copyright and related rights (LDA), the federal law against unfair competition (LCD) and by the applicable international instruments in the field of intellectual property. We also own a copyright in the selection, coordination, arrangement and improvement of such Content. All trademarks appearing on the Site remain the exclusive property of their respective owners. “PlanYourMove” or “PYM” is the trade name of PlanYourMove SA. Our business partners and other third parties may have other proprietary rights in the Content they post on this Site. Without the express written consent of PlanYourMove, you may not, in particular but not exclusively, modify, publish, copy, transmit to third parties, distribute, exploit, perform, translate, reproduce, participate in the transfer or sale, create derivative works or exploit in any way, in whole or in part, the above Content (art. 1). When the Content is downloaded to your computer, you do not acquire any ownership rights in it. The modification or use of the Content for purposes other than the use of the Site, in particular but not exclusively, the use of any Content in printed form or on any other Internet site or networked computer environment is strictly prohibited, except PlanYourMove’s express prior written authorization. The printing of documents whose generation is permitted and authorized by the Site, such as checklists and / or standard letters (termination, change of address) is excepted.


You acknowledge that you have a compatible and sufficient computer configuration with regard to the technical requirements of the Site and our Services and agree that PlanYourMove cannot be held liable in any way in this respect. To the fullest extent permitted by law, PlanYourMove expressly excludes any liability or guarantee of any nature whatsoever, express or implied, in relation to the Site. Thus, we do not guarantee, in particular but not exclusively, the accuracy, the uninterrupted availability, the functionality or the absence of viruses, failures or errors on the Site. At our sole discretion and without notice or liability, we may interrupt, modify or alter any aspect of the Site, including but not limited to, (i) restrict the period of availability of the Site, (ii) restrict the amount of use permitted and (iii) restrict or terminate the right of any User or Registered User to use the Site. Access may also be suspended, in particular, but not exclusively, in the event of technical damage or maintenance operations. In this regard, you disclaim in advance and unconditionally to hold PlanYourMove liable for any damage, direct or indirect, arising from the use of the Site and / or our Services. Any material downloaded or obtained through the use of or through the Site is at your own discretion and risk and you will be solely responsible for any damage to your computer system or any loss of data which may result from downloading such documents. PlanYourMove may also terminate the operation of all or part of the Site and its Services. PlanYourMove thus reserves the right to suspend or terminate the Site and the Services at any time, without its liability being incurred in this regard to you or to other third parties. As far as possible, PlanYourMove will notify you in advance of any suspension or termination of the Site and the Services.

PlanYourMove makes available to the User and the Registered User a number of hypertext links to sites administered by third parties, it being specified that we are not responsible for the content, accuracy, opinions expressed or policies confidentiality of the sites we list. The inclusion of a link does not imply that PlanYourMove endorses or endorses the third party website. The visit to the linked sites is done under the full responsibility and at the risk and peril of the User or the registered User. In addition, we may provide, or third parties may provide, links to other websites or content such as advertisements. You acknowledge and agree that we are not responsible for the availability of such external sites and that we are not responsible for the content, advertising, products or any other material available on or from such sites. Further, you acknowledge and agree that under no circumstances will we be liable, directly or indirectly, for any loss or damage caused to you or which is alleged to have been caused to you in connection with the use or The trust you place in any content, advertisement, product or other resource available on any other website. You should contact the administrator or webmaster of the site concerned with any questions relating to any other website, but without warranty of any kind whatsoever as to the content and material of this website.

The information published on the Site and all models as well as any other type of document does not in any way constitute legal or other advice. If a legal question, for example, should arise during your move, please consult a professional.


In general, PlanYourMove SA excludes its liability for any reason whatsoever, for any damage alleged directly or indirectly with the use of the Site and / or its Services, to the full extent provided for by law (art. 100 CO). In particular, but not exclusively, this concerns damages related to removal checklists and FAQs, such as legal FAQs.


You agree in advance to compensate, to relieve any conviction, to exonerate, to release from any liability and / or, at our option, to defend PlanYourMove SA (including our managers, directors, employees, shareholders, agents, representatives and their representatives) in the context of any claims or legal actions of third parties resulting from your misuse of this Site, and / or your violation of these T & Cs and / or the privacy policy, and / or any infringement in connection with the Site and its Services, and / or the infringement or use by any other User or Registered User of your Registered Account, and / or any infringement related to Property rights intellectual property, and / or the law or any right of any third party.

In such circumstances, you thus agree to indemnify PlanYourMove SA for any loss, third party claims and / or costs, including reasonable legal fees.


If one of the provisions of these T & Cs should be held to be illegal, void or otherwise unenforceable for any reason whatsoever, the provision concerned must be amended to allow its application and the invalidity or inapplicability of this provision will not affect in no way the validity or applicability of the other provisions of the T & Cs. If any provision of the T & Cs should be invalidated by a court, only the provision in question will be amended and the other provisions will remain in full force. PlanYourMove’s failure to enforce or exercise any right or provision of these T & Cs does not constitute a waiver of this right or provision.

Nous pouvons céder nos droits et obligations en vertu des présentes CGU. These T & Cs apply for the benefit of our successors, assigns and licensees.


In the event of a dispute or disagreement between PlanYourMove and the User in connection with these T & Cs, including their interpretation, the Parties undertake to do their best to reach an amicable agreement. Failing agreement, the Parties undertake to settle any dispute through mediation. The seat of the mediation is in Lausanne and only Swiss law is applicable. As a result, the Parties refrain from entering any legal proceedings before having attempted this alternative method of conflict resolution. In the event that the important interests of PlanYourMove are at stake, it reserves the right to act before the ordinary courts by means of a request for super-provisional or provisional measures without having to act by way of prior mediation.


Les présentes CGU sont rédigées en plusieurs langues. These T & Cs are written in several languages. These T & Cs are subject to Swiss law alone. Any conflict directly or indirectly related to the T & Cs will be governed by Swiss law alone, with the exception of the rules on conflict of laws. Disputes arising, directly or indirectly, from the T & Cs come under the sole jurisdiction of the ordinary courts of Lausanne, recourse to the Federal Court being reserved.